Are you looking for a rewarding project support role in the NSW Government sector? We have an exciting opportunity for a Project Support Officer to join our team.
About the Role
In this challenging position, you will provide administrative and project support services to our team in complaint resolution. This is a temporary assignment with the potential to extend.
Your Key Responsibilities
* Deliver exceptional customer service in a high-volume environment
* Manage your inbox, generating correspondence as required
* Investigate and facilitate resolution of complaints in a timely manner
* Collaborate with stakeholders, including internal and external parties, to ensure effective complaint management
* Identify and escalate urgent complaints as needed
* Coordinate maintenance jobs with contractors to ensure prompt completion
* Prepare a range of reports and documentation, including meeting minutes and action logs
* Schedule and coordinate meetings as required
* Manage records and databases, ensuring confidentiality, accuracy, and integrity
* Sort and distribute incoming and outgoing mail efficiently
* Register requests and correspondence, coordinating workflow accordingly
* Participate in continuous improvement initiatives to enhance our processes and procedures
Why Join Our Team?
This role offers the opportunity to work in a dynamic and challenging environment, where you can make a real difference in the lives of our clients. As a valued member of our team, you will be supported to develop your skills and expertise, and will have the opportunity to contribute to the development of our policies and procedures.
What You'll Need
To be successful in this role, you will need:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong organizational and time management skills
* Proven ability to maintain confidentiality and handle sensitive information
* Basic computer skills and proficiency in Microsoft Office
* Familiarity with database management systems
Benefits
We offer a range of benefits, including:
* A competitive salary and employment package
* Ongoing training and professional development opportunities
* A supportive and collaborative team environment
* The chance to make a real difference in the lives of our clients