At Probe Group, we are powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge. With clients spanning across the Pacific, Asia and North America, we think big and work with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our growth reflects this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the Role
As a Customer Service Agent, you will partner with Western Australia's largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently handling interactions, including billing concerns, payment plans and direct debits through inbound and outbound call channels.
Starting 19th January 2026
Monday to Friday 7:00 am to 7:00 pm Rotating Roster
Full time 38 hours per week.
Australian Based Role
Day in the life of a Customer Care Consultant
* Solve with Empathy: tackle challenges with compassion and provide solutions that leave customers feeling heard and valued.
* Team Up for Success: collaborate with colleagues to share insights and celebrate wins; embrace an innovation mindset to create meaningful customer experiences.
* Learn and Grow: engage in continuous learning opportunities to hone your skills and grow your career.
About You
We are seeking candidates who bring valuable customer service experience from various sectors—including contact centers, retail, hospitality, administration, and accounts—and can build genuine rapport, handle complex queries with care, and consistently prioritize the customer. The ideal person is tech-savvy, an active listener, and confident in multitasking efficiently between different systems, even when working under pressure.
To Be Successful in This Role, You Will
* Build trust and deliver excellent service over the phone
* Navigate complex inquiries while staying compliant
* Effectively handle and resolve complex enquiries
* Show resilience and flexibility in every customer interaction
* Use multiple systems confidently while actively listening
* Complete a National Police Clearance
* Have full work rights to work within Australia for at least 12 months
What's in it for you?
* Enjoy financial & non-financial incentives as part of our high-performance culture.
* Career Growth – we move at pace with internal career pathways across a global footprint.
* Health & Well-being – resources for a healthier, safer life, including a wellness program and 24/7 safety and support services.
* Employee discounts – access everyday savings via our employee benefits provider.
* Employee Referral Program – refer a candidate and you could receive a bonus.
About Probe CX
Probe CX is a global business of 17,000 team members. We combine human expertise with technology to deliver exceptional results. We are digitally-enabled and data-driven, but first and foremost we are people-purpose led, delivering a human touch to every interaction.
Probe CX believes the strength of our company lies with the diversity and talent of our people. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. Join us in celebrating you and your authentic self.
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