Established in 2006, Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses with a variety of payment solutions. Our global workforce of over 150 people continues to focus on innovation in the highly competitive payments landscape.
About the role
Live Payments is seeking a technically strong, self‐directed IT Systems & Support Engineer to own our day‐to‐day IT function. Reporting to the IT Director, you'll maintain systems stability, drive security improvements, and support our teams across Australia, Philippines, and Vietnam – all with a high degree of autonomy and minimal supervision.
If you're curious about AI and automation, thrive in a fast‐paced environment, and want real ownership of an IT function in a growing fintech, this role is for you.
People management is not an immediate requirement however there may be future potential to build and lead a small offshore support team.
What you'll do Technical Operations & Systems Administration
* Provide Level 2–4 IT support to distributed teams – primarily remote for offshore offices.
* Manage and administer core platforms including Microsoft 365, Active Directory, Slack, and Freshservice.
* Own endpoint management across Windows, Mac, and mobile devices using tools such as Intune.
* Manage network infrastructure, VPNs, BYO device policy, and secure remote access.
* Maintain and improve IT security – MFA, encryption, access controls, and endpoint protection.
* Stay current with emerging tools and technologies, including AI‐powered IT solutions, and automation of routine tasks/workflows, actively exploring their application within Live Payments.
* Manage system upgrades, patches, and backups to maintain reliability and continuity.
Service Management & Delivery
* Oversee the IT support ticketing system (Freshservice), ensuring requests and incidents are resolved within agreed timeframes – own the escalation process for complex or high‐priority incidents.
* Deliver IT onboarding for new hires and provide system training as needed, as well as maintenance of IT documentation, knowledge base, and user guides.
* Define and improve IT support workflows and processes to improve efficiencies.
Security & Compliance
* Maintain and improve IT security policies and controls in line with industry best practices.
* Support IT asset tracking, access reviews, and audit preparation.
* Contribute to the organisation's compliance posture – experience with PCI DSS and/or ISO 27001 is an advantage.
What we're looking for
* 5+ years of hands‐on IT experience, with strong depth in both systems administration and IT support.
* Demonstrated experience with Microsoft 365 administration, Active Directory, and MDM platforms (e.g., Intune).
* Solid knowledge of Windows and Mac OS, networking fundamentals, VPNs, and cloud environments.
* Experience working in an organisation of similar or larger size – comfortable with the pace and expectations of a growing commercial business.
* Able to work autonomously, communicate clearly and make sound technical decisions.
* Curious and proactive approach to emerging technologies – interested in how AI tools and automation can improve IT operations.
* A Bachelor's degree in information technology or a related field.
* Familiarity with ITIL principles and service desk tools – ITIL certification desirable.
* Experience with PCI DSS and/or ISO 27001 compliance processes.
* Prior experience in fintech, payments, or a similarly regulated industry.
* People management experience, or interest in growing into a leadership role.
This role may require occasional after‐hours availability and domestic/international travel.
What you'll get
We're proud that 93% of our employees recommend Live Payments as a great place to work.
Here's some of what's on offer:
* Hybrid work / flexible options.
* $3,000 annual learning & development budget.
* Birthday Leave +.
* Recognition & rewards platform with access to top brand gift cards.
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