We are on the lookout for a proactive, organised, and compassionate individual to join our dynamic team supporting a group of medical professionals. Based at Darwin Private Hospital, our surgeons are dedicated to delivering exceptional, patient-focused care and restoring quality of life to the people of the Northern Territory.
As a valued member of our team, you'll play a key role in keeping the practice running smoothly, professionally, and efficiently each day. This is a full-time opportunity for a motivated individual who brings a positive attitude, flexibility and a willingness to support the team as needed.
About the role
Your responsibilities will include (but are not limited to):
* Being the welcoming face of the practice and the first point of contact for our patients
* Managing phone and email enquiries promptly and professionally
* Scheduling and coordinating appointments
* Organising surgical bookings, including all pre- and post-operative arrangements
* Liaising with hospitals, doctors, and allied health professionals to ensure seamless patient care
* Responding to general enquiries with clear and effective communication
* Issuing invoices, receipts, and quotes, and managing account enquiries
* Handling all billing processes including Medicare, ECLIPSE, and EFTPOS
* Maintaining stock levels and coordinating practice supplies
* Providing high-level administrative support to the surgeons
* Assisting with general administrative duties as required
* Ensuring all processes meet confidentiality and privacy standards
About you
You're confident, organised, and thrive in a fast-paced environment. You'll bring:
* The ability to work independently while also being a strong team player
* Warm, empathetic, and professional interpersonal skills
* Excellent organisational and time management skills, even under pressure
* Clear, professional verbal and written communication skills
* A strong understanding of patient confidentiality
* Outstanding multitasking and problem-solving abilities
* Exceptional attention to detail and a genuine passion for delivering high-quality service
Previous secretarial experience is essential, along with a solid working knowledge of the Microsoft Office Suite (Word, Excel, and Outlook). A polished and professional presentation is also essential.
We are committed to fostering a collaborative and innovative work culture, and we are always looking for talented individuals to join our growing team. If you are excited about this opportunity and believe you have the skills and experience we are looking for, we encourage you to apply now.
To find out more about us, please visit our website