Job Description - Senior Travel Counselor (1800024Q)
Senior Travel Counselor - 1800024Q )
Carlson Wagonlit Travel SatoTravel(CWTSatoTravel) is seeking an experienced and talented Senior Travel Counselorfor our Norfolk, Virginia onsite location. As a Senior Travel Counselor, your mission will be to "Deliver the Perfect Trip" in order to sustain optimum results for our clients and for CWTSatoTravel.
"CWT is a global company that feels like a small employer, where I'm valued and not just a number.I have had so many opportunities and there is still room to grow."
My Journey, My CWT
As the U.S. military and government division ofCarlson Wagonlit Travel(CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65+ year history serving U.S. military and governmentclients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.
You will delight the traveler/travel arranger and all CWTSatoTravel clients
Responsibilities
* Arrange domestic and international travel for clients, including air, hotel, rail, and ground transportation
* Be a trusted advisor by offering informed and insightful recommendations which will provide the very best traveler experience
* Interact with travelers, and travel arrangers by leading and listening conversations to provide the first level of support for customer service and resolve simple customer problems
Brand Strengthening
* Build loyalty by enhancing our clients' overall travel experience while meeting every travel management service requirement and expectation
* Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
* Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
Value Building
* Possess a strong understanding of travel trends and industry best practices
* Seek higher levels of performance continuously
Qualifications
We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits:
Minimum 3 year travel counselor experience
Excellent Industry knowledge and reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation
Strong working knowledge and understanding of creating domestic and single segment international reservations.
Knowledge of ticketing procedures
Proficiency in a minimum of one CRS
Ability to meet and maintain required performance standards
Americorps/PeaceCorps and other national service alumni are encouraged to apply
As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us
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