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We are seeking a proactive and organised Scheduler to join the HVAC and Fire Services team in a full time capacity working out of our Osborne Park office.
About Us
Equans Australia and New Zealand delivers multi-disciplinary technical solutions and facility management services with the aim to provide superior value to all stakeholders using a using an integrated facilities and project management approach. Find out more about Equans ANZ by visiting equans.com.au.
What you will be doing
- Schedule and allocate service and maintenance works for HVAC and Fire technicians.
- Coordinate reactive call-outs to meet client SLA requirements.
- Work closely with operations, project, and field teams to maximise efficiency.
- Monitor compliance, service reports, and documentation.
- Provide exceptional customer service through professional communication.
- Support continuous improvement of scheduling and workflow processes.
- calls using quoting tools.
- Vet and receipt subcontractor service reports and invoices, issuing invoices upon completion.
- Approve technician timesheets and maintain the on-call roster.
- Manage projects administration, including scheduling, procurement, invoicing, claims, and retentions.
- Handle credit requests, invoice rejections, and compliance documentation such as yearly condition reports.
What you will bring
- Previous experience in a scheduling, coordination, or service desk role (HVAC/Fire or building services highly regarded).
- Strong organisational skills with the ability to juggle priorities in a fast-paced environment.
- Excellent communication and customer service skills.
- Proficiency with scheduling software, Click FSE/Pronto experience highly regarded.
- A proactive, solutions-focused mindset and team-first attitude.
What we offer
- Flexible working arrangements including potential work-from-home options (TBC).
- Life Insurance for employees with TAL Life Limited.
- Employee Assistance Program.
- Novated Leasing.
Employee Discounts
- Discounts on Private Health Insurance with Medibank.
- Discounts through JB Hi-Fi.
- Discounts on fleet vehicles (Mitsubishi).
Learning & Development and Recognition
- Online learning with My Hub.
- Ongoing training and career progression opportunities.
- Opportunities for continuous improvement.
- Company service recognition programs.
- Exposure to tenders, quotes, and high-level KPI client meetings.
- Employee referral bonus program.
Leave Options
- Additional Purchased Leave options
- Paid Study leave.
- Paid Volunteer leave.
Next steps
If you are interested in this role, please apply with an up-to-date resume.
Please note that we can only accept applications from those with full, unrestricted working rights in Australia.
Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.
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