Overview
Join to apply for the Claims Manager - 12-month Contract role at Suncorp Group.
This is a 12-month contract opportunity starting Monday, 29 September, offering you the chance to support customers through some of their most challenging moments in the Terri Scheer Claims team – one of Australia's leading providers of landlord insurance.
Role impact: You'll be the first point of contact for landlords navigating property damage, tenant issues, or financial loss, and you'll support them through every stage of their claim – ensuring the process is smooth, fair, and handled with care.
What You'll Be Doing
* Manage claims end-to-end – Own a portfolio, providing clear, timely updates and outcomes.
* Deliver exceptional service – Be the calm, trusted advisor during stressful times.
* Collaborate across teams – Work with assessors, trades, internal departments, and external partners for the best outcomes.
* Apply sound judgement – Balance policies, procedures, and empathy.
* Drive improvements – Share ideas and feedback to enhance processes.
What You'll Bring
* Empathy & compassion – A genuine care for customers.
* Strong communication skills – Clear, professional, and confident.
* Integrity & accountability – Always doing the right thing.
* Digital confidence – Comfortable using systems and tools.
* Time management – Juggling priorities with ease.
* Resilience & flexibility – Thriving in a changing environment.
Why You'll Love Working at Suncorp
When you join Suncorp, you're not just taking on a job — you're building a career with a company that values your growth, well-being, and success.
* Salary: $79,500 (inclusive of 12% super)
* Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
* Hybrid working: Flexible mix of office and home
* Work-life balance: Support to thrive personally and professionally
* Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers
* Reward & recognition programs: Celebrating your achievements
* Career development: Ongoing training, growth opportunities, and support
* Reputable employer: A trusted, inclusive, and diverse organisation
Contact
Chase the Sun – Apply online today. Need adjustments or support during the process? Reach out confidentially at glenn.stephens@suncorp.com.au
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