Job Overview
This role involves monitoring and tracking reported incidents, problems, and requests to ensure accurate recording and timely client updates.
The successful candidate will review access requirements and software licensing, evaluate and test systems, and manage complex problems when escalated.
Additionally, they will support the development of level one service desk staff to deliver a high-quality customer experience.
Key responsibilities include creating knowledge articles, updating team collaboration tools, installing, and fine-tuning systems and application software for optimal performance.
Requirements
* Proactive approach to customer service based on user needs
* Collaborative team environment
* Flexibility in working arrangements including remote work options
What We Offer
* A supportive team atmosphere
* Flexible work arrangements
* Access to employee benefits
* Salary Sacrifice Benefits
Benefits
* Free entry into DEW managed Parks in South Australia
* Access to Employee Assistance Program (EAP)