A leading technology services provider in Australia is seeking a Service Delivery Manager to oversee service performance and customer experience for enterprise clients. This role demands a hands-on leader who will ensure service excellence and drive continuous improvements. Key responsibilities include managing customer relationships, ensuring compliance with SLAs, and coordinating cross-functional teams. Candidates should have experience in managed services, strong financial acumen, and a background in ITIL environments, along with skills in escalation and stakeholder management.#J-18808-Ljbffr