Job Duties & Responsibilities
* Provide first level technical support for desktops, laptops, printers, mobile devices, and network systems.
* Prepare, configure, and deploy laptops and desktops for new and existing staff, including OS installation, software setup, and user account configuration.
* Install, update, and maintain operating systems, software applications, and security patches.
* Troubleshoot and resolve issues related to network connectivity, security, and system performance.
* Maintain effective relationships with technology organisations at head office, regional offices and vendors to collaboratively develop solutions for operational issues.
* Ensure security of physical premises and technology systems in accordance with Bank's security directives, including administrative, preventive, detective and reactive controls such as access reviews, change and configuration management, anti-virus and patch updates.
* Maintain accurate and updated documentation of IT asset inventory, network and infrastructure setup diagrams, SOPs, troubleshooting guides and issue resolutions.
* Provide hands‐on technical support, including deploying, configuring, testing, setting up and maintaining IT components and technical environment.
* Collaborate with users and head office support teams to diagnose and resolve technical problems in a timely manner to minimise downtime and disruptions.
* Work with peers to uplift technical skillsets and foster a team‐oriented work environment.
* Ensure compliance with IT policies, security standards, and data protection guidelines.
Job Requirements
* Permanent full working rights in Australia.
* Degree in computer science, information technology or related field.
* Minimum 3 years of technology‐related experience in a financial or similarly regulated field.
* Data processing training, computer operations training, or experience in a multi‐operation system or production control environment preferred.
* Familiarity with implementation and/or maintenance of network and technology infrastructure.
* Good verbal and written communication to patiently engage with stakeholders of varying levels of technical proficiency.
* Proactive, analytical, performance‐oriented, and independent worker with strong organization skills, and effectiveness to track and follow up on assigned tasks/projects end‐to‐end.
* Good working knowledge of MS Windows systems, information systems architectures, and enterprise technology environments including routing/switching, active directory, basic networking (LAN/WAN, DNS, DHCP) and data centre management.
* Ability to work independently and handle multiple tasks efficiently.
* Willing to learn continuously, including new areas/responsibilities.
* Open mindset and able to work in diverse and dynamic teams.
Location
DBS Sydney
Job
Technology
Schedule
Regular
Employee Status
Full time
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