Medical Reception and Customer Service Specialist
This role is ideal for an experienced professional with solid call centre or phone-based sales experience looking to apply their strong customer service and selling skills in a stable, people-focused medical environment.
Key Responsibilities:
* Welcoming patients and managing front-desk operations with warmth and professionalism
* Handling calls and patient bookings
* Providing information to patients regarding treatments and services
* Supporting the team with daily administrative tasks
* Assisting with patient follow-ups and scheduling
* Utilizing dental practice software and adapting to new systems as required
Essential Qualifications Include:
* Previous call centre experience
* Proven experience in the dental or healthcare industry
* Strong customer service skills
* Proficient computer skills and ability to learn new practice software
* Sales experience or understanding of patient conversion
* Excellent communication and interpersonal skills
* Ability to work collaboratively in a team environment
* Openness to feedback, coaching, and ongoing mentorship
* Growth mindset and eagerness to learn something new every day
* Australian working rights
Benefits:
* Ongoing training and professional development opportunities
* A supportive and collaborative team environment
* The opportunity to work with a dynamic and progressive dental practice