BlueCareResidential Home Placement Officer I Caboolture
Permanent full time inbound and outbound contact centre opportunity in Caboolture
Rewarding employment opportunities making a difference in your local community.
$***** per hour Salary Packaging benefits Super a variety of staff discounts & benefits
Your Part in the BlueCare Team
Our Residential Home Placement Services Team provides the single point of remote contact and support for prospective customers as they research and apply for Blue Care Residential Aged Care.
Reporting to the Team Leader the role of the Residential Home Placement Officer provides customers with proactive practical and timely support from their initial Blue Care enquiry through site tours application and ultimately through to transitioning into a Blue Care Residential Aged Care home.
This role will ensure high customer satisfaction and engagement with Blue Care through delivering a Blue Care person-centred and consistent accounts management approach. You will :
Provide a high level of inbound and outbound customer service
Be able to communicate effectively to both internal and external customers - via phone email and online
Determine customer needs and assist to understand suitable care options
Explain the Aged Care process in detail including the fees payable
Follow all legislative requirements including issuing legal contracts to clients
Use mainstream software including the Microsoft Office Suite and database applications
We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.
What makes a difference for us
Well-developed communication skills in order to proactively respond to customer needs and offer support according to individual customer circumstances.
Proven experience coordinating the end-to-end customer journey for residential intake including empathy for customers and a genuine desire to seek the best possible customer outcomes.
Demonstrated problem solving skills including the ability to identify the best care options to meet customer needs.
Employee Benefits :
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $*****) and meal entertainment (up to $****) per annum
A recognition and rewards platform providing employee discounts at hundreds of retailers including everyday expenses holidays health insurance annual awards celebration wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave available after 6 months service in addition to the government scheme
Diversity and inclusive leave offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year Diwali Ramadan NAIDOC weeks and other significant cultural events
Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family we love you to be too
Joining the states largest network of aged care workers with its over **** strong bright team in blue you'll also be welcomed as part of the UnitingCare family. With more than ***** staff and **** volunteers across our brands of BlueCare Lifeline ARRCS The Wesley Hospital Buderim Private Hospital St Stephens Hospital and St Andrews War Memorial Hospital you are part of something bigger. Our team are compassionate inclusive and committed to the work we do helping people live life in all its fullness.
Child safe Child friendly
UnitingCare is committed to being a Child Safe Child Friendly organisation and will :
Provide welcoming safe & nurturing services for children
Implement measures to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it does occur
Diversity & Inclusion
Our approach is simple everybody is welcome here. At UnitingCare diversity is at the core of who we are our mission and we are committed to providing equal opportunities to all employees no matter their sex race culture sexual orientation disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team email
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children young people and the elderly safe from harm within our services workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Hiring Information
Employment Type : Full-Time
Vacancy : 1
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