About Nexon Asia Pacific
Nexon Asia Pacific has been providing dynamic IT solutions to clients from mid-market businesses, public and non-profit organisations since 2000.
We support clients with highly skilled professionals spread across Australia with solutions including Cloud Services, Unified Communications, Managed Security, business continuity, high-performance network and business applications. For more information, visit
All candidates must have full permits to work in Australia.
Field Services Engineer: (Onsite)
We are seeking a Field Services Engineer (Onsite) with a can-do attitude and the ability to work in a fast paced, high-performing environment to join our team and act as an escalation point for our Nexon customers and internal support teams. This role will be a permanent onsite role.
Key Responsibilities
* Manage escalations and provide onsite technical assistance
* Assist and resolve incidents raised by staff and internal support teams
* Support by diagnosing problems and providing resolutions for technical issues
* Provide guidance, support and mentoring to the internal support teams
* Assist with delivering key solutions and occasionally project tasks
* Documentation of support processes and issue resolutions
* Dedicated Onsite Support
What Will Make You Successful:
* Previous experience working for a Managed Service Provider highly desirable
* Over 5 years' technical experience in a large and complex IT environment
* Strong knowledge of the Microsoft stack - Windows Server / O365 / Exchange / SharePoint etc
* Experience in Microsoft Azure and Active Directory management, Group Policy administration and PowerShell
* Remote Desktop / Terminal Services / Citrix Virtual Apps experience
* Good understanding of networking principles and hardware eg routers, switches etc - capable of working on smaller network projects and onsite tasks
* Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
* Knowledge of Service Now and N-Able desirable
* Excellent written and verbal communication skills
About You
* Demonstrated experience in a customer facing role (both internal & external)
* Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
* A strong sense of ownership and the ability to communicate effectively with clients and internal staff across all aspects of the business
* Technical knowledge of products and services with a solid understanding of multiple systems across Infrastructure, Cloud and Network
* Excellent time management skills, attention to detail and process oriented