Harcourts Pinnacle are seeking an experienced and proactive Head of Operations to join us on a full-time basis, overseeing key operational functions across both our Aspley & Strathpine offices, and providing direct leadership to our administration & support teams.
Duties & responsibilities:
* Lead the daily operations of the business across sales administration, property and agent marketing, reception, and general office support
* Manage a team of eight, providing the coaching, structure, and direction needed to nurture their performance
* Ensure administration functions meet required SLA timeframes and quality benchmarks
* Identify and implement improvements where needed
* Take ownership of operational direction proactively problem solving and keeping business functions running efficiently
* Support agents and other team members by delivering consistently reliable operational services that contribute to team productivity and client experience
* Provide our directors with regular performance reporting on team outcomes and updates on operational progress
Experience & qualifications:
* Minimum of 5 years' experience in Real Estate or related property operations position
* Proactive approach to leadership and setting directives to drive desired outcomes
* Self-motivation and autonomous time management skills
* Confidence in developing a team within a fast-paced service environment
* Strong relationship building skills across the organisation to strengthen collaboration and service delivery
* Ability to drive continual improvement across processes, systems, workflows, and support structures
* Full Australian working rights and current residence
* Current driver's license
Benefits on offer:
* Performance bonus included as part of your remuneration package
* Inclusion in leadership team events and retreats
* Family-friendly culture
* Long-term team stability including over 20 team members in our five-year club
* Supportive, relationship-focused working environment with strong internal collaboration
About us:
Harcourts Pinnacle has been established on Brisbane's northside since 2000, delivering services across residential sales, commercial sales and leasing, and full-service property management. We operate from offices in Aspley and Strathpine and support clients throughout Brisbane's northern corridor and Moreton Bay. Our team of 60 provides a high-service, relationship-based approach backed by strong local expertise and a commitment to long-term client outcomes.
Join us in this pivotal role today Click the Apply button and submit a copy of your resume highlighting your experience. We look forward to bringing you on board