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It services lead

Pakenham
Kilcoy Global Foods Australia
IT
Posted: 16 December
Offer description

ABOUT US

About Kilcoy Global Foods

Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.

To learn more about who we are and what we do, visit our website:

THE OPPORTUNITY

Location: Lance Creek, Victoria

We are seeking a highly skilled and experienced IT professional to join our organisation as a Single Site Manufacturing IT Site Lead. You will oversee and manage all IT-related activities at our manufacturing facility. This includes on-floor technology systems as well as networks and servers that support our manufacturing operations. The ideal candidate will have a strong background in both on-floor technology and infrastructure management, with a focus on driving operational efficiency, maintaining system uptime, ensuring data security, and implementing ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) best practices.

KEY RESPONSIBILITIES

* Oversee the implementation, maintenance, and troubleshooting of on-floor technology systems, such as production monitoring systems, automated equipment, and data collection devices.
* Collaborate with cross-functional teams to understand manufacturing processes and requirements, and ensure that on-floor technology solutions align with operational needs.
* Support and maintain the network and server infrastructure to ensure optimal performance, reliability, and security.
* Collaborate with the corporate IT team to align local infrastructure with global standards and policies.
* Provide technical support and troubleshooting assistance to on-floor staff, addressing hardware, software, and network-related issues.
* Develop and maintain a comprehensive knowledge base and documentation for on-floor technology systems, troubleshooting procedures, and best practices.
* Train and educate end-users on the proper use and maintenance of IT equipment and systems.
* Implement ITIL and ITSM best practices to streamline IT service delivery and support processes.
* Ensure compliance with ITIL framework and continually improve IT service quality and efficiency.

ABOUT YOU

Experience / Qualifications Required

* Proven experience in managing on-floor technology systems within a manufacturing environment.
* Strong knowledge of network infrastructure, servers, and related technologies.
* Familiarity with manufacturing processes and systems, such as SCADA, MES, and ERP.
* Proficiency in troubleshooting hardware, software, and network issues.
* Understanding of data security principles and best practices.
* Experience implementing ITIL and ITSM frameworks.
* Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
* Strong analytical and problem-solving abilities.
* Ability to work in a fast-paced environment and handle multiple priorities.

BENEFITS

* Full Time secure employment
* An organisation where cultural diversity is celebrated
* Access to discounted health insurance

This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $2 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

HOW TO APPLY

If you are looking to join a company that promotes innovation, is a leader in industry and champions success, then apply now.

We are an equal opportunity employer and make every effort to select the best qualified individual for the job based on job related qualifications and experiences. Some of the information we collect via your application form and resume is "personal" information as defined by the Privacy Act. All information provided via your application form and resume is treated as confidential.

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