NRMA Roadside Service Provider / Roadside Patrol
* Full-time
* Department: Roadside Service Providers
Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.
From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel.
Forget what you thought you knew about the NRMA. Come take a closer look, and you'll realise that being a part of our team is about more than just a job - together, we'll go further and make a difference.
* Are you a qualified mechanic or auto electrician who is passionate about working with purpose?
* Do you want to be part of an inclusive team that values gender equality and diversity?
* Would you like to be part of an iconic Australian brand dedicated to delivering great customer service?
This is the role for you
What You'll Do
As an NRMA Roadside Patrol, you'll support our members by providing emergency roadside assistance, delivering exceptional member service, and using your automotive expertise to keep our members moving safely. Your responsibilities include diagnosing and troubleshooting mechanical breakdowns, changing flat tyres, jump-starting vehicles, providing fuel delivery, selling and installing batteries, assisting with lockouts, and accurately recording all customer and job information.
You will represent the NRMA brand with integrity, valuing diversity, and embodying our core values.
Your roster
We are recruiting full-time employees to work 38 hours per week between 06:00 – 24:00, on a scheduled roster from Monday to Sunday, with attractive penalty rates. Roster details will be provided in advance to support your work/life balance.
What You'll Bring
* Automotive/Motor Mechanic Tradesperson Certificate (NSW Fair Trading)
* Valid Australian Driver's License (minimum full license C class)
* Experience in mechanical repair and understanding of motor vehicles and the automotive industry
* Knowledge of work, health, and safety practices applicable to motor vehicle repair and customer service
* Ability to assess mechanical and electrical issues to determine the safest course of action
* Strong communication skills and customer focus, with the ability to work with diverse communities
* Team player attitude with a positive work ethic
* Ability to remain calm under pressure and demonstrate empathy to customers
* Motivated self-starter committed to ongoing technical development and industry trends
What's in it for you?
We offer a range of employee benefits to support and celebrate our staff, including:
* 5 weeks annual leave
* Free Roadside Assistance for 2 vehicles (valued at $410)
* Discounts on NRMA Insurance
* Branded, fully equipped work vehicle
* Comprehensive induction and ongoing training
* Access to MyNRMA member marketplace benefits, including discounts on fuel, entertainment, dining, and more
* 18 weeks paid primary parental leave and 4 weeks secondary parental leave
If you're ready to make a difference, we want to hear from you Follow the application link to submit your CV and complete screening questions. Shortlisted candidates will be contacted for a phone interview. Please monitor your email, including junk mail.
If you've applied in the last 6 months, you do not need to reapply; your application will be considered.
Please note: employment is contingent upon successful pre-employment checks, including references, medical assessments, police checks, and a driving history check that meets NRMA's requirements.
We are committed to inclusion and diversity, welcoming applications from First Nations Australians, people with disabilities, culturally diverse backgrounds, all genders, LGBTQI+ community members, and anyone interested in joining our team.
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