Help Desk Lead Opportunity
We are seeking a highly skilled professional to lead our customer support function and drive excellence in every interaction. As Help Desk Lead, you will be responsible for the day-to-day performance of the helpdesk, focusing on service quality, responsiveness, and customer satisfaction across all channels.
* Cultivate a high-performing frontline team that provides exceptional support experiences.
* Optimise helpdesk tools, systems, and processes to streamline efficiency.
Your success as Help Desk Lead will depend on your ability to analyse performance data, identify areas for improvement, and develop strategies to meet or exceed customer satisfaction targets.
1. Demonstrate strong leadership skills by guiding your team towards shared goals and objectives.
The right candidate will possess a tertiary qualification in Business or Customer Service Management with ITIL 4 or ITSM certification being an asset. You must have extensive experience managing a help desk or frontend support team within fast-paced environments. Key qualifications include: