Customer Experience Specialist
Sage Wollongong features 168 rooms, a restaurant, and event spaces equipped with the latest technology. We are seeking passionate individuals to fill this role.
Main Responsibilities:
* Welcome guests warmly and ensure seamless check-in/check-out experiences
* Process guest billing & reservations enquiries efficiently and accurately
* Address and resolve any guest concerns in a professional manner
* Accommodate requests and needs of all guests, make recommendations, upsell rooms and related services
* Answer incoming calls promptly and provide assistance
Key Requirements:
* Prior experience in front desk operations is advantageous
* A personality that creates memorable experiences for our guests
* Professional verbal and written communication skills and attention to detail
* Excellent grooming and presentation
Duties Include:
* Proactively handle guest issues to prevent escalation
* Develop and maintain relationships with guests to enhance their stay
* Work collaboratively with other departments to achieve goals and objectives
Benefits:
* Opportunity to work with a dedicated team
* Chance to develop new skills and expertise
* Award-winning service standards