Our client is a trusted leader in healthcare logistics, enabling the timely delivery of critical medical equipment and products that make a real difference to patient outcomes across Australia and New Zealand.
About the Role
The Quality & Training Manager leads the development and improvement of quality systems and training programs across Australia and New Zealand, ensuring regulatory compliance, ISO accreditation, and a culture of continuous improvement.
Quality Management
- Own and maintain the Quality Management System (QMS) per ISO 9001:2015
- Drive continuous improvement and manage NCOR reporting
- Perform root cause analysis and implement CAPAs
- Ensure compliance with regulations including GDP/GWP, CoR, AACA, and RACA
- Collaborate with teams to identify risks and improve quality
- Support supplier quality reporting and client reviews
Training & Development
- Design, deliver, and manage operational and compliance training programs
- Develop SOPs, onboarding, and refresher training aligned with regulations
- Maintain training records and competency assessments
- Foster a culture of learning and audit readiness
Audit & Compliance
- Lead internal, client, and third-party audit preparations and execution
- Build robust relationships with client quality teams and regulators
- Conduct internal audits, analyse trends, and report risks to leadership
- Maintain ongoing ISO and industry compliance readiness
Profile
- Bachelor’s degree in Quality Management, Life Sciences, Healthcare, or related field
- Lead Auditor Certification (ISO 9001 or equivalent)
- Certificate IV in Training & Assessment
- Chain of Responsibility (CoR) certification
- 5+ years in quality leadership within healthcare logistics
- Proven expertise in ISO 9001:2015 QMS, audits, and CAPA management
- Knowledge of dangerous goods storage and transport by air and road
- Strong experience in designing training programs and managing LMS
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📌 Group Quality & Training Manager
🏢 Futureyou
📍 City of Sydney