Job Title: Technical Operations Manager
Foton Australia is seeking a professional to manage the company's aftersales technical service operations, ensuring dealer technicians are equipped to service vehicles to manufacturer standards.
* Deliver face-to-face and virtual technical training for Foton dealers, including onboarding, diagnostics, and EV systems.
* Develop and update training content, assessments, and hands-on modules aligned with Foton Global standards and emerging technologies.
* Provide in-field technical support, coaching, and mentoring to technicians, including diagnosing and resolving product issues.
* Monitor and analyse technical trends using systems like FPRS, and implement training interventions to address recurring faults.
* Collaborate with OEMs, engineers, and internal teams to support product updates, recalls, and service campaigns.
* Manage technical support operations, maintain training records, and ensure compliance with safety, quality, and distributor agreement standards.
About You: We seek a highly skilled professional with minimum 5 years' experience as a technical trainer or senior technician in light commercial vehicles, preferably with EV/hybrid knowledge. A Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) is required. Strong leadership, communication, and organisational skills are essential, with the ability to drive change and deliver results in dynamic environments.
Key Skills:
* Technical training and development
* In-field technical support
* Training record management
* Safety and quality assurance
* Leadership and communication
What We Offer:
* A challenging and rewarding role in a fast-paced industry
* Opportunities for career growth and development
* A collaborative and supportive work environment
* A competitive salary and benefits package
How to Apply: If you are a motivated and experienced professional looking for a new challenge, please submit your application.