Permanent - Part Time
Caulfield
About Aligned Leisure
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond's health, fitness and leisure business activities.
Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 52 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment.
Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills.
If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
We are seeking a friendly and proactivePart Time Customer Experience Officerto support our Caulfield aquatic swim school and squad operations.
This role is ideal for someone who enjoys working with families and children and athletes, and thrives in a busy, customer-focused environment.
The role will be based onsite at our Caulfield Grammar School – Caulfield Campus location.
Key Responsibilities
Providedirect customer supportduring Monday and Tuesday swim lessons sessions.
Managecustomer enquiriesrelated to Learn to Swim (LTS) and Squad programs
Performbasic membership administration, including:Setting up and managingdirect debits
Processingupgrades and downgrades and level changes
Handlinggeneral member correspondence
Performingbasic account and financial management
Availability
Monday:2:00 PM – 7:00 PM
Tuesday:2:00 PM – 7:00 PM
Thursday:1:00 PM – 6:00 PM
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
• Experience in delivering exceptional customer service.
• First Aid and CPR Certificate.
• Working with Children Check.
• Victorian Police check.
PERSONAL ATTRIBUTES:
• Customer focused.
• Enjoys selling memberships, swimming lessons and other services to prospective members.
• Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
• Relentless in their approach to sales and service.