Product Support Advisor Job Description
This role involves representing a leading manufacturer on site and providing hands-on support to customers. The objective is to enhance equipment performance, reliability, and integrity by building strong working relationships across customer levels.
The incumbent will coordinate parts and consumables, deliver technical assistance, undertake minor repairs, and prepare detailed reports. Coaching and mentoring of on-site maintenance personnel are also essential aspects of the job.
This position requires a strong mechanical aptitude, supported by relevant trade qualifications and experience in maintaining drilling or load and haul equipment. A customer-focused mindset and excellent communication skills are crucial for success.
Key Responsibilities:
* Manage service activities to achieve business goals.
* Oversee daily customer requirements while seeking opportunities to add value.
* Collaborate with the broader team to ensure high-level customer service and seamless support.
* Build and maintain strong relationships with customers.
* Strengthen existing site services through strategic planning that supports ongoing business growth.
* Couch and mentor site-based technical personnel to enhance capability and performance.
* Maintain appropriate stock levels to ensure operational readiness.
About You:
* A strong mechanical aptitude, supported by a relevant trade qualification and hands-on experience, is required.
* A customer-focused mindset and excellent communication skills are essential, along with the ability to share knowledge, lead, and mentor others.