* Full-time, permanent role with flexible work options and career progression.
* Gain hands-on experience with a forward-thinking and innovative company.
About Our Client
Our client is a well-established and dynamic company with a strong presence in the Australian market. Known for their commitment to innovation and customer service, they provide IT solutions and support a diverse range of industries. With a collaborative culture and a focus on professional development, they offer a stable and rewarding environment for IT professionals to thrive.
Job Description
o Provide first-level technical support to end-users via phone, email, and remote tools
o Diagnose and resolve hardware, software, and network issues
o Escalate complex issues to Level 2/3 support when necessary
o Document and track support requests using ticketing system
o Assist with on-boarding and off-boarding of users
o Assist with IT asset management and inventory control
o Maintain documentation and knowledge base articles
The Successful Applicant
o Previous experience in a similar Level 1 IT support or service desk role
o Experience in implementing and supporting Microsoft Windows Server, Azure/AWS, Office 365 and Active Directory
o Strong communication skills, both verbal and written
o Client-focused, quality-focused and process-orientated
o Proactive attitude and willingness to learn
What's on Offer
o Opportunity to start advance your career in IT with a supportive and experienced team
o On-the-job training and professional development opportunities
o Hybrid work model offering flexibility
o Company events, a positive and inclusive workplace culture
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