Overview
Datacom, Adelaide, South Australia, Australia
Applications Packager
Base pay range: A$110,000.00/yr - A$125,000.00/yr
Our purpose: Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Why Datacom: We offer an open, friendly workplace with career growth, challenges, and generous rewards. We aim to develop a culture that encourages interaction and social activity. We work hard and enjoy what we do, and we’re committed to hiring great talent and enabling success through a supportive environment and career development opportunities.
Role and Requirements
This role will provide key packaging services to one of our largest customers as part of a broader team. You will respond to contracted and project requests. Please note: due to customer requirements, this role requires Australian Citizenship and an active Baseline Clearance.
What You Will Do
- Software packaging and repackaging from discovery through deployment support
- Package based on BAU tickets as well as project work
- Participate in project planning sessions and project delivery
- Prepare documentation for use by Operational staff
- Analyse and rectify packaging problems
- Leverage enterprise-grade tools, processes, and frameworks to deliver high-quality services and outcomes in accordance with SLAs
- Ensure outstanding customer satisfaction with timely, skilled responses
- Operate in and contribute to a high-performing team culture
- Identify service improvements, efficiencies and/or cost reductions for Datacom customers
- Follow best-practice methodologies and ITIL processes (e.g., change/release)
- Provide guidance and mentoring to less experienced Datacom staff
- Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, PoC management, and staff training
What You'll Bring
- Minimum 5 years' experience in the IT industry, preferably in an IT Managed Service Provider environment
- Approximately 3 years in a similar Application Packaging role
- Exceptional knowledge of packaging tools such as InstallShield, PACE, etc
- Strong knowledge of Windows 10, Windows 11, and macOS
- Experience with endpoint management platforms including SCCM, Intune, VMware Workspace ONE, and JAMF
- Solid troubleshooting, customer service, communication, and prioritisation skills
- Ability to work autonomously with minimal supervision
- Adaptability to rapid change in a dynamic environment
- Willingness and ability to travel to Datacom offices, customer sites, and conferences as required
Nice to Have
- Experience with MSIX packaging and deployment
Additional Information
Why join us: Datacom is one of Australia and New Zealand\'s largest IT professional services providers. We offer a dynamic, agile environment with opportunities for learning, development, and growth. Perks include social events, flexible hours, remote working, and professional development.
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📌 Applications Packager
🏢 Datacom
📍 South Australia