Description
Founded in 1975 as a family-owned Australian business, Access Hardware has grown into one of the country's most trusted names in commercial door hardware, locksmithing, and security solutions. In 2025, we proudly celebrated 50 years of supporting Australia's trade, commercial, and major project sectors.
Today, Access Hardware is part of Access & Security Co — a connected group that brings together leading specialist brands including Access Hardware, API Access & Security, Jacksons Security, Sabre, and Fenton Doors. Each brand operates with its own identity, customers, and expertise, while being united by shared values, high standards, and a collaborative way of working.
With a national footprint and 350+ team members across Australia, we support builders, contractors, facility managers, and project teams with a comprehensive range of products and services. Being part of Access & Security Co means our people benefit from national collaboration, shared knowledge, and broader career pathways, while still working within close-knit local teams.
What truly connects our group is our people — their expertise, integrity, and commitment to supporting customers and each other every day.
Access hardware currently has an opportunity for a full-time Customer Service and Administration Coordinator to deliver exceptional customer service.
About You:
* Excellent customer service skills
* Relationship building skills
* An inquisitive problem solver
* Highly organised individual with an eye for detail and good time management.
* Team player with a genuine desire to learn
Some of your day-to-day duties will include:
* Capture all inbound activity including sales & accounts enquiries, workshop enquiries and respond promptly to maintain a high level of service
* Support Branch Team Leaders to log service jobs and orders accurately and ensure timely follow-up
* Generate invoices and assist with customer portal accounts, ensuring billing accuracy
* Work with team to complete orders and secure timely invoice payments; record changes to purchase/service orders
* Maintain customer databases including proper filing systems re invoicing, customer communications, and compliance
* Address customer inquiries and billing concerns while maintaining effective communication with internal teams and external stakeholders
* Provide administrative support to the team as directed
Why Access Hardware?
Because the people we employ make it a great place to work We invest in our teams, value diversity, and provide pathways for growth and development.
In addition, Access Hardware will provide you with:
* Ongoing Training & Development
* Career growth opportunities nationwide
* Access to Employee Assistance Program (EAP) for you and your family
* A genuinely paid parental leave scheme
* Paid day off for your birthday
Learn more:
The successful candidate will be required to undergo a National Police Clearance.
Aboriginal and Torres Strait Islander peoples are encouraged to apply