Delivering registration and licensing services in a dynamic environment is key to this role. You will investigate and resolve customer enquiries, exercise judgment to suggest improvements to customer service delivery processes, work collaboratively as a team member, and provide guidance and support to less experienced staff.
This requires exceptional customer service skills, excellent communication skills, adaptability, flexibility, and agility. A full valid driver's license is necessary, and reasonable travel required.
Innovation drives progress at our organisation, and we reward initiative and ingenuity. Our culture supports people to be their best and be themselves. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.
We offer a competitive salary package, opportunities to earn a bonus, salary packaging, and discounts to retailers.
* Key Responsibilities:
* Investigating and resolving customer enquiries
* Improving customer service delivery processes
* Collaborating with the team
* Providing guidance and support
Requirements:
* Exceptional customer service skills
* Excellent communication skills
* Adaptability, flexibility, and agility