Job Title
We are seeking a dedicated Customer Service Officer to join our team.
About the Role
The successful candidate will be responsible for providing exceptional customer service to clients of all backgrounds. This includes greeting clients, attending to counter and telephone enquiries, and performing minor hearing aid repairs and troubleshooting.
You will also work closely with our clinicians to provide clinical services, including identifying client needs, offering professional advice, and demonstrating the use of hearing aids.
Requirements
* Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.
* Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and Android applications).
* A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.
What We Offer
We offer a range of benefits, including an attractive salary package, paid parental leave, and attractive employee benefits.
Our organisation is committed to building a diverse and inclusive culture from within, and we welcome applicants from different cultures who are bilingual.
Why Work With Us?
We believe in delivering the best hearing solutions for anyone, anytime, anywhere. Our vision is to make a positive impact on the lives of our clients and their families, and we invite you to join us on this journey.