Direct IT requires the services of an ICT Support Officer to accurately record, administer and manage lifecycle of assets and software licences through our ICT asset management system.
This is a full time position with a base salary of circa $80-90k, plus super.
Responsibilities
* Maintaining ICT knowledge base with system documentation, procedures and help sheets
* Proactively monitor system security patches and malware updates to ensure currency and correct deployment
* Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data
* Analysing backup issues and report findings to ICT Manager
* Undertaking some web or system development as required
* Regularly backup and manage the client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
* Producing and running system and network monitoring reports and utilities
* Accurately administrating and managing the Helpdesk system and processes
* Providing client support to users and ensuring that user's requests are understood, properly documented and prioritised
* Responding to assigned job requests in a timely fashion and communicating with or escalating to other team members to optimise client response times
Job Types: Full time, Permanent
Pay: $80,000.00 – $90,000.00 per year
Schedule: 8 hour shift
Supplementary Pay: Commission
Work Location: In person
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