A regional water authority is seeking a Customer Support Quality Officer to enhance customer service quality. This full-time role involves monitoring call interactions, providing coaching to support staff, and developing action plans for customer improvement. Ideal candidates should have strong customer service experience, excellent organizational skills, and be able to work well under pressure. The salary range is between $78,418 and $90,423 p.a., with benefits including workplace flexibility and a focus on employee wellbeing.#J-18808-Ljbffr