Audio Visual Support Specialist
Serco is a place where you can grow, develop your skills and expertise, and experience a supportive work environment with trusted leaders who value diversity.
We offer many opportunities for growth and flexible benefits to support you at every stage of your career. Our team supports hospital staff and users across multiple locations, providing technical services and maintenance of various FM-managed technical assets.
Main Responsibilities:
* Setting up and controlling portable and fixed audio-visual equipment
* Performing service upgrades, modifications, and patches, including testing and recommissioning
* Troubleshooting system errors remotely and providing Level 1 and 2 support; raising fault reports for repairs
* Attending reactive callouts in patient rooms, clinical, and meeting spaces, interacting with patients and clinicians
You should have proven expertise in customer interactions and a strong commitment to resolving issues. To succeed, you'll need:
* Knowledge of digital and high-definition systems, including HD projection and video distribution
* Knowledge of media/content platforms, such as Video Asset Management and Content Management Systems; familiarity with IPTV, codecs, encoding/transcoding, video formats, and file workflows
* High-level computer skills, digital media, web, and editing experience (highly regarded)
* An understanding of system schematics and operation manuals
* Basic troubleshooting skills for ICT networks
Desirable qualifications include AVIXA Certified Technology Specialist, Crestron certification or experience with third-party control systems, familiarity with ICT Networked Audio-Visual Systems, and ITIL Certification.
As a growing global company, we operate across justice, migration, defence, space, customer services, health, and urban mobility. We offer a flexible work approach and long-term government-backed contracts.