Senior Operator (Real-time Network Management)
Department of Transport and Main Roads QLD – Buderim QLD
The Real-time Network Management (RTNM) Support team focus on continuous service improvement for our customers by monitoring our Traffic Management Centre's (TMC) performance, identifying opportunities for improvement, and conducting data reporting, quality checks, and audits. They also provide advice on network management services, including disruption management and traveller information.
The role: As a Senior Operator, you will monitor and manage real-time operations of Queensland's road network, ensuring efficient resource use, accurate disruption information, and effective incident responses to maintain safe and reliable journeys. Key responsibilities will include overseeing real-time network monitoring, responding to operational issues, and liaising with stakeholders and service providers to manage planned and unplanned disruptions. You will handle high volumes of telephone enquiries, prioritise actions, and maintain accurate records in the Incident Management System. Additionally, you will mentor staff on procedures, support reporting and data analysis, and ensure compliance with privacy protocols.
About you: We value unique qualities and will assess your experience, skills, potential for development, and personal attributes to ensure the best fit for this role. We are seeking candidates who are available to work on a 24/7 shift roster or a rotating roster across five or seven days, depending on the location. As this role involves access to sensitive data, a criminal history check will be required prior to appointment.
To be successful in this role, you will need strong relationship-building skills to collaborate with internal and external stakeholders, along with the ability to work effectively under pressure and manage multiple situations simultaneously. You should be highly organised, capable of contributing to operational decision-making, and possess excellent communication skills, including the ability to debrief staff. A team-oriented mindset, mentoring abilities, and proficiency in using and adapting to new technologies are also essential. Please read the attached role description for more role requirements.
Why join us:
* 24/7 shift roster or a rotating roster across five or seven days, depending on the location
* Opportunities for professional development through mentoring, coaching, formal training, networking, and access to resources for independent research.
* A culture of recognition, celebrating the achievements of our teams and individuals through departmental, industry, and public sector awards. You may even have the chance to contribute to an award‑winning project or initiative.
* Generous benefits, including 12.75% superannuation, competitive salaries, salary sacrificing options, and annual increments within your salary band.
* A health and wellbeing reimbursement program, allowing claims for activities such as dental care, gym memberships, physiotherapy, and more (up to a specified amount).
* Access to a confidential Employee Assistance Program, offering 24/7 support and counselling services for you and your immediate family members.
Step into a role where you can make a real impact. Be part of creating a sustainable, flexible, and optimised transport infrastructure for Queensland. If you have any questions, please contact Anthony Bougoure on 2***.
Applications will remain current for 12 months.
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