Job Opportunity:
We are seeking an experienced and skilled Field Service Technician to join our team in Mackay, QLD. The main responsibility of this role is to provide top-notch service, fault-finding, and breakdown assistance to our customers.
Position Tasks:
* Respond to external service and breakdown requests with promptness and efficiency.
* Installation and commissioning of large hydraulic projects requiring attention to detail and expertise.
* Deliver exceptional customer service by studying system requirements and developing proactive responses to faults, maintenance, or modernization topics.
* Fault-finding diagnosis and product analysis reporting to ensure timely resolution of issues.
* Hydraulic system fault finding and testing to identify root causes and recommend solutions.
* Ordering and gathering components, installation, performing tests, identifying further repairs, and spotting opportunities for spare parts.
* Maintain confidentiality of customer information at all times.
* Prepare service quotations and follow up with customers to ensure satisfaction.
* Upload relevant External Service documentation, including vendor quotations, delivery dockets, service quotations, and service reports.
* Ensure quality control through thorough documentation of tests and installations, as well as supplying customer documentation.
* Conduct on-site inspections, repairs, installations, and testing on Hydraulic components and associated equipment.
* Regular customer contact and client management to offer tailored solutions.
Requirements:
* Australian Permanent Resident or Citizen
* Trade-qualified Hydraulic Fitter or equivalent
* Field service or hydraulic system experience
* Strong understanding of hydraulic principles and practices
* High focus on Quality and attention to detail
* Dynamic performer and achiever
* Planning and organizational skills
* Effective communication skills
Benefits:
* Collaborative work environment with a diverse and respectful team
* Hourly-based compensation with reasonable overtime opportunities
* Flexible working hours to suit individual needs
* Company-supplied uniform and laundered facilities
* Clean and safe work environment
* Diverse and exciting career opportunities
* Comprehensive training and development programs
* Staff discounts on Bosch and affiliated-brand products