Provide instruction and guidance for guests using the Aerial Adventure Park.
Essential Duties and Responsibilities:
* Greet guests and provide them with general course information & direction.
* Check guests to ensure waivers are signed & tickets are purchased.
* Familiarize guests with the safety equipment used on the course.
* Observe and assist guests as they maneuver throughout the attraction.
* Verify guests meet the age and weight restrictions of attraction.
* Assess guest age and skill level/ ability and make recommendations.
* Ensure that guests are using equipment properly and safely.
* Monitor ticket times to assure everyone gets allotted time on course.
* Perform retrievals and evacuations when necessary.
* Provide basic first aid care when necessary.
* Perform course and gear inspections and maintain proper documentation.
* Assist with the upkeep of grounds & maintaining park equipment.
* Ensure that all guests have a fun and memorable experience.
* Perform other tasks as assigned by manager.
Minimum Qualifications (Knowledge, Skills, Abilities):
* Skilled in providing outstanding customer service.
* Display good judgment skills in making decisions.
* Must follow company procedures for maintaining a safe workplace.
* Must pay attention to detail and have an extreme dedication to safety.
* Must have a friendly and fun disposition and connect with guests.
* Prior experience working with children helpful.
Core Competencies:
* Decision Making: Use sound judgment to make good decisions.
* Friendly Service: Treat people courteously and respond in a helpful manner.
* Motivation: Maintain and display a high level of energy & enthusiasm.
Physical Demands:
* Must be comfortable working at heights up to 30 feet.
* Must be physically fit and able to lift up to 50 lbs.
* Must be under the maximum course weight requirements of 275 lb.
* Must be able to stand, bend, climb, lift, reach, and pull repetitively.
* Must be mentally attentive and focused at all times.
* Must be comfortable working outside in all weather conditions.
Shift Requirements:
* Weekend and holiday mandatory.
* May cover shifts for both attractions, Aerial Adventure Park and Tree House Trail.
Age Requirements:
* Applicants must be at least age 18 for park operator & monitor positions
* Cori background check required prior to being hired.
* First aid & CPR certification preferred.
* Must successfully complete Aerial Park Course training.
* Mandatory 1 day training in June
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