Employee Connect Officer (Payroll/HR Shared Services)
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will merge with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The merger will strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.
* Location: The Alfred – moving to Moorabbin early 2026
* Employment: Fixed Term Full Time
* Classification: HS3
About the Role
Employee Connect is a small but fast‑paced team within the Payroll Services department delivering transactional and administrative employee services for Alfred Health. The role involves processing staff queries, employment contracts, termination documents, changes in conditions and other HR changes, as well as ownership of relevant policies and processes.
Key Responsibilities
* Provide exceptional customer service to internal and external customers
* Handle onboarding, internal transfers and contract variations
* Utilise multiple systems and platforms to perform your role
* Answer inbound calls and emails relating to payroll/HR matters and resolve queries or provide information
* Manage complaint handling processes
What the Successful Candidate Will Have
* Previous exposure or keen interest in payroll and HR matters (desirable but not essential)
* Proven customer service experience in a high‑volume phone and email environment
* Ability to learn new systems and processes
* Excellent verbal and written communication skills
* Exceptional interpersonal skills and a great team player
* Patience and resilience with a genuine desire to support customers and deliver a great experience
* Proven data entry skills
* Ability to adapt to change
* Complaint handling skills
* Experience working to KPIs
* Previous exposure to SAP SuccessFactors (desirable but not essential)
Benefits
* Salary packaging & novated leasing through Maxxia
* Flexible health insurance coverage through HCF Health Insurance
* On‑site car and bike parking (subject to availability)
* On‑site fitness facilities at The Alfred through ProSport Health and Fitness
* Child care services at The Alfred managed by KU Children's Services
We embrace diversity and strive for a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all genders, sexualities, and cultural backgrounds. If you require adjustments to the recruitment and selection process, or an alternative format for any of the application materials, please contact Jacqui Manson, Employee Connect Team Lead, at
Applications close at 11.00 pm on Friday 19th December 2025.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website:
#J-18808-Ljbffr