Job Description
We are seeking a skilled Product Innovation Specialist to provide continuous support and technical guidance to our customers.
This position involves identifying and correcting product deficiencies, improving product design and adapting improvements to the assigned area of responsibility.
* Maintain technical liaison between Caterpillar and Dealers utilizing the Caterpillar DSN system.
* Prepare Failure Analysis, Summary Reports, Initiate & review Problem Lists, and inform appropriate persons on problem solution.
* When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers.
This role includes travel to customer mine sites for field follow and investigation.
Key Responsibilities
1. Support and guide customers and dealers with technical issues related to product performance.
2. Develop solutions to improve product design and functionality.
3. Maintain communication and coordination with stakeholders.
4. Prepare and present reports to relevant teams.
5. Travel to customer sites for field support and investigations.
What We Offer
This role offers a unique opportunity to work with cutting-edge technology and contribute to the improvement of our products. As a Product Innovation Specialist, you will have the chance to develop your skills and expertise while making a real impact on our business.
You will be part of a dynamic team that values innovation, collaboration, and continuous learning. Our company culture is built on trust, respect, and open communication, creating a positive and inclusive work environment.