Overview
Domain Owner – Field Control Tower & Prof Services Digital Excellence reporting to Executive Manager, Field Pipeline & Digital Delivery.
As Domain Owner, you lead the design and continuous improvement of end‐to‐end field operations, translating strategic direction into practical, field‐ready solutions that improve technician productivity, reduce inefficiencies and rework, and strengthen quality outcomes.
Key Responsibilities
* Shape operating models, processes, and digital solutions across workflow digitisation, mobility, tooling, and AI.
* Maintain a clear digital blueprint and define user journeys, requirements, and scalable designs aligned to business priorities.
* Ensure solutions deliver sustained impact through strong adoption, effective implementation, and ongoing optimisation using insights, performance data, and industry best practice.
* Drive continuous improvement in operational efficiency, user experience, and end‐to‐end field performance.
Qualifications
* Strong domain expertise in field operations and digital solutions.
* Service and process design capability, with a track record of leading cross‐functional teams.
* Leadership experience across operational and technology environments.
* Ability to apply human‐centred design and structured problem‐solving to deliver practical, scalable solutions.
* Confidence engaging and influencing stakeholders at all levels, using data and insights to guide decisions and track value.
* Experience building high‐performing teams focused on sustainable results.
Employment Details
Worker Type: Permanent
Time Type: Full time
Equal Opportunity
We champion equal opportunities for all employees and encourage applications from people of all ages, nationalities, abilities, and cultures.
Accessibility
If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact recruitment@nbnco.com.au or call the Recruitment Accessibility Enquiry Line at +61 2 8918 9990.
#J-18808-Ljbffr