As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed. Key responsibilities Drive a customer centric culture, creating a warm and meaningful instore experience To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen Inspire and empower your team through collaborative leadership, training and development Work collaboratively with other Concession, Floor Managers and Cluster Managers Embody our key cultural values of; Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality. Attributes you possess A passion for the retail industry, exceptional service and a strong sense of personal style and presentation Proven experience in managing a fast paced retail, hospitality or similar business Ability to manage budgets, interpreting financial reports and generating efficient rosters Experience managing the performance, productivity, training and development of a large team Operational excellence, experience with stock control and visual merchandising Ability to build strong relationships with stakeholders across the business. Why work for us A competitive remuneration package, including incentives Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones Excellent career progression involving regular training and on the job development A genuine, open and high performing culture Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships. About us Mimco is an Australian accessories brand that creates distinctive of-the-moment collections defined by iconic design, unexpected details, and sustainable thinking. We’re here to empower individuals looking to create their own personal style. Quality and individuality are at the heart of everything on which Mimco is built. It doesn’t matter who you are, how old you are or what your style is, if you love to express your own personal style, then Mimco is for you. Our ability to embody these principles through countless collections over 25 years is what's made us an iconic brand at home and abroad.