Enterprise Account Associate Job Description
The ideal candidate will have a proven track record of success in managing enterprise-level accounts, with a focus on nurturing relationships and identifying opportunities for growth and expansion.
Key Responsibilities:
* Develop and execute account plans that align with business objectives and drive revenue growth.
* Nurture relationships with key stakeholders at client organizations through regular business reviews and value-add engagements.
* Identify and pursue cross-sell and upsell opportunities within existing customer accounts.
* Lead the execution of contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on-time renewals and prevent churn.
* Pursue additional sales within the account by recognizing client business needs and coordinating with pre-sales to propose relevant solutions.
* Resolve any service or support escalations for your accounts by working with operations and support teams, ensuring customer issues are promptly addressed and confidence is maintained.
Requirements:
* Minimum 2+ years' experience in enterprise-level account management.
* Proven ability to develop and execute account plans that drive revenue growth.
* Excellent relationship-building and communication skills.
* Ability to identify and pursue cross-sell and upsell opportunities.
* Strong analytical and problem-solving skills.
* Ability to work effectively in a fast-paced environment.