Are you a results-driven sales professional with a technical edge and a strong background in heavy equipment? LiftRite Hire & Sales is looking for a high-energy Parts Interpreter with essential heavy machinery experience to drive our parts division forward.
At LiftRite, we don't just provide machinery; we deliver the power to move the world. As a proud subsidiary of the global Manitou Group, we are leaders in handling, access, and earthmoving technology. From Manitou's versatile handling solutions to Kobelco's industry-leading excavator technology, our portfolio represents the gold standard of durability and efficiency. We empower our customers to tackle the most demanding projects with total confidence, and we want you to be part of that success story.
We are looking for a consultative professional who understands heavy equipment, looks beyond the initial request to uncover value-added solutions, and builds lasting partnerships.
Your New Role
As a Parts Interpreter, you'll play a pivotal role assisting customers who require spare parts and attachments for Manitou and Kobelco products. Reporting to the Parts Manager, you will act as the principal point of contact for customers sourcing spare parts for LiftRite's complete range of products.
Key Responsibilities
* Resolve spare parts inquiries to support machine repairs and minimise customer downtime.
* Maximisevalue during customer interactions by recommending relevant attachments, service kits, and essential spare parts.
* Manage high accuracy data entry for orders and quotes while upholding meticulous digital and physical record keeping standards.
* Source and dispatch parts for workshop, field, and external clients using technical manuals and sophisticated digital systems.
* Collaboratewith the Service Department on complex quote preparations and provide expert level support for high priority orders.
* Optimise workplace safety and operational quality by proactively identifying and implementing more efficient processing workflows.
What you'll need to succeed
* Sales Instinct: A naturally persuasive personality who looks beyond the initial request to solve the customer's broader needs.
* Communication & Service: Professional telephone manner and the ability to manage customer expectations under pressure.
* Organisational Focus: A proactive approach to managing your day and a natural commitment to seeing every task through to completion.
* Agile Learner: A high level of "technical curiosity" with the ability to learn complex parts systems and machinery specs rapidly.
* Heavy Machinery Expertise (Essential): Prior, hands‐on experience working with heavy machinery, earthmoving equipment, or large‐scale agricultural/handling systems is strictly required to navigate our complex product range.
What you'll get in return
* Celebrate You: Enjoy an additional day of leave for your birthday every year.
* Team Culture: Join a supportive, collaborative environment with regular social activities.
* Growth & Development: Access ongoing training and clear pathways for career progression.
* Recognition Excellence: Be rewarded for your hard work through our Reward and Recognition Program.
* Wellness Support: Priority access to our confidential Employee Assistance Program (EAP).
* Stress‐Free Commute: Save time and money with complimentary on‐site parking.
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