About Us
A leading supplier to the Australian Interiors Industry since 2004, GlobeWest design, import, and wholesale stunning, on-trend contemporary furniture and homewares catering to residential and commercial spaces. With a commitment to building a sustainable, long-term business, we strive to achieve and maintain a leading position in the market.
Customer Service & After Sales Coordinator
We're seeking a Customer Service & After Sales Coordinator to join our Customer Support team. This role is weighted 80% customer service and 20% after‐sales, supporting customers throughout the full order lifecycle while also managing post‐delivery enquiries and claims.
Reporting to the Customer Service Manager, you'll play a key role in ensuring orders are processed accurately, issues are resolved efficiently, and customers feel informed and supported from start to finish.
Key Responsibilities
* Process customer orders accurately, including stock codes, colours, freight and delivery details
* Manage orders from entry through to invoicing and dispatch
* Assist with stock checks, quotations, reselections and revisions
* Communicate order status, lead times and delivery ETAs to customers
* Follow up deposits, balances and account requirements
* Liaise with warehouse, logistics, sales and internal teams to ensure smooth fulfilment
* Deliver professional, responsive service via phone, email and live chat
* Manage level‐one customer claims and product issues
* Assess and coordinate appropriate resolutions (replacement, repair or credit)
* Work closely with warehouse, QC, technicians and freight providers
* Maintain accurate case notes, documentation and follow‐ups
About You
You're detail‐oriented, customer‐focused and thrive in a fast‐paced, team environment. You enjoy problem‐solving, take pride in your communication, and understand the importance of delivering a premium customer experience.
You'll also bring:
* Previous experience in customer service, internal sales or after‐sales support
* Strong organisational skills and attention to detail
* Highly developed written and verbal communication skills
* A calm, solutions‐focused approach when handling customer issues
* Confidence working across systems and managing high volumes of orders or enquiries, Zendesk or Netsuite experience desirable but not essential
What GlobeWest Can Offer You
* Work for an amazing business with inspiring cross-functional teams and stakeholders
* Flexible working arrangement, understanding of work life balance
* Open and Friendly culture with regular social activities
* Wellness Initiatives – flu shots, fresh fruit delivered on‐site, Employee Assistance Program and more
* Regular business updates
* Competitive remuneration offered commensurate with experience
* Appealing employee discount offered on beautiful product
If you're passionate about customer service and enjoy being part of a business where quality, detail and relationships matter, we'd love to hear from you.
Apply now and help us deliver exceptional outcomes for our customers.
IT Manager
We are seeking a hands‐on IT Manager, a developer turned leader who still loves building, improving and innovating.
This is more than an IT management role. You will lead our technology strategy while remaining close to the technical heartbeat of the business. You'll guide a capable team of two Developers and one IT Support specialist, while personally contributing to development, system improvements and AI‐driven innovation. You'll play a critical role in shaping how technology enables growth, efficiency and smarter decision‐making across the organisation.
You will:
* Oversee the organisation's infrastructure, systems, and applications, ensuring smooth operation and scalability
* Shape and execute the technology roadmap, driving digital transformation and AI adoption
* Lead IT and AI projects from planning to delivery, defining scope, timelines, budgets and risk strategies
* Ensure cybersecurity, compliance, and data protection standards are met
* Manage vendors and technology partners to support business goals
* Coach and mentor the IT team, building capability and a high‐performance culture
* Identify and implement AI tools that improve workflows, reporting and customer experience
* Stay ahead of emerging technologies and translate them into practical business solutions
Who you are:
* A developer by background who has stepped into leadership
* Able to translate complex IT concepts and jargon into plain English so individuals, teams and non‐technical stakeholders understand, feel confident and can act with clarity
* Commercially aware and growth‐minded
* Curious and proactive about AI and automation opportunities
* A people‐first leader who builds trust, capability and culture
Qualifications and Experience:
* IT or Business degree, or equivalent business experience with a minimum of 5 years in software development
* Previous NetSuite development experience is highly advantageous
* Project Management experience leading IT projects from planning through delivery
* Proven experience leading a small team, with at least 2 years in an IT management
* Calm, pragmatic, and solutions‐oriented
Why GlobeWest:
* Growth‐focused organisation investing in technology
* Real opportunity to shape AI strategy from the ground up
* A collaborative and forward‐thinking environment
* A role where your ideas won't just be heard, they will be implemented
* Work for an amazing business with inspiring cross‐functional teams and stakeholders
* Flexible working arrangement, understanding of work life balance
* Open and Friendly culture with regular social activities
* Wellness Initiatives – flu shots, fresh fruit delivered on‐site, Employee Assistance Program and more
* Regular business updates
* Competitive remuneration offered commensurate with experience
* Appealing employee discount offered on beautiful product
If you are ready to combine hands‐on technical depth with leadership and AI innovation, we would love to hear from you.
Warehouse Position
Reporting to the Team Leader, duties will include but are not limited to:
* Pick and Packing
* Container loading and unloading
* General warehouse duties and housekeeping
The successful applicant must have the following:
* Availability to work early or afternoon shift (6.30am to 2.35pm/ 8.30am to 4.55pm)
* Current Drivers licence and own transport
* Current Forklift licence with reach truck experience
* Recent, solid experience as a storeperson
* Physically fit and able to do physical work
* Reliable with a strong work ethic
* Understanding of safety and attention to detail
* Ability to work in a busy, changing environment
* Available to work overtime when required
This role will suit someone wishing to join a busy warehouse team who is physically fit and able to do physical work. Normal working hours are Monday to Friday with overtime according to workload.
Direct candidates only. Must have the right to work in Australia.
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