Desktop Support Role
We are seeking a skilled Desktop Support Specialist to join our team in Brisbane. This mid-level position involves providing top-notch desktop support services and requires an individual with strong technical skills and troubleshooting expertise.
Key Responsibilities:
* Provide timely and efficient desktop support for all end users within the organization, ensuring minimal downtime and disruption.
* Conduct system diagnostics and troubleshoot hardware/software issues, resolving problems promptly to maintain system functionality.
* Manage active directory operations, including user account maintenance, password resets, and permission updates.
* Perform hardware installations, replacements, and upgrades, keeping equipment current and functional for user needs.
* Support network connectivity, ensuring stable and secure access for all devices linked within the organization network.
* Collaborate with colleagues and other IT professionals to streamline processes and enhance the IT service delivery model.
* Implement and support security measures, ensuring data protection and compliance with existing IT policies.
* Document all procedures and troubleshooting steps accurately for future reference and process improvement.
Required Skills and Qualifications:
* Proficient in Windows OS troubleshooting with extensive experience in handling system issues.
* Skilled in active directory management, including adding and removing users, managing permissions, and directory structuring effectively.
* Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users.
* Competent in using remote desktop tools to provide offsite support to users, resolving issues efficiently and effectively.
* Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization.
* Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency.
* Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization.
* Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity.