Overview
Senior User Experience Researcher (Bangkok – Based, Relocation provided)
Join to apply for the Senior User Experience Researcher role at Agoda.
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our team fosters a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Work in Bangkok, Thailand with relocation support to help you transition to living and working in Bangkok.
Responsibilities
* Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings impact Agoda's business by informing product design, user experience, product direction, market strategy or similar.
* Demonstrates critical thinking beyond explicit business requests; functions independently in all operational research tasks; leads core end-to-end research activities including driving objectives, hypotheses, methodology, execution, analysis, and communication.
Qualifications
* Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
* 10+ years of relevant experience in consumer-facing business domains
* Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, usability testing, etc.)
* Experience with quantitative research (metrics, survey design, sampling, analysis, etc.)
* Experience negotiating and working with external research vendors
* Ability to describe user problems and business opportunities to diverse stakeholders using both quantitative and qualitative data
* Strong storytelling and communication skills; fluency in English
* Collaborative work in a dynamic, data-driven, creative environment
Equal Opportunity
We are an equal opportunity employer. Agoda is committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We welcome candidates from diverse backgrounds.
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