We are seeking a Technical Onboarding & Engagement Manager to own end‐to‐end customer implementations, from mobilization through to production launch, delivering scaled, high‐quality outcomes.
Responsibilities
* Partner with Account Executives and Solution Engineers to ensure a structured and efficient pre‐to‐post sales handoff, validating scope, success criteria, resource allocation and implementation readiness.
* Define AI Search requirements and detailed project plans in collaboration with Professional Services teams.
* Own technical engagement management across a portfolio of onboarding services, serving as the primary point of contact and leading day‐to‐day execution with a high‐performing culture.
* Partner with Global System Integrators on product, service and delivery strategies.
* Drive project governance and accountability, managing milestones, dependencies, deliverables, hours/budget, and quality expectations.
* Provide clear, structured communication on project health, progress, risks and strategic recommendations to customers, internal stakeholders and executives.
* Proactively identify and mitigate risks, remove blockers and execute contingency plans to protect timelines and outcomes.
* Act as the voice of the customer when product gaps are identified, raising awareness as needed.
* Recognize opportunities for upselling of professional services due to onboarding extension requirements, customer engagement structure requirements and project velocity that would not be met by the post‐go‐live Foundation support model.
* Lead structured post‐go‐live transitions to the Customer Success Manager and Technical Account Owner, ensuring effective knowledge transfer, clear ownership and sustained customer confidence post‐launch.
* Contribute to the scalability of the Engagement Management Practice by identifying opportunities to automate and optimize onboarding processes, tools and playbooks.
Qualifications
* 4+ years working knowledge of search, data and AI technologies, with the ability to translate business requirements into structured implementation plans.
* 5+ years of customer‐facing Technical Engagement Management experience in an agency or SaaS environment, working closely with Solutions Architects or Engineering across engagements throughout the IT project lifecycle.
* Experience applying project management methodologies such as Waterfall, Scrum, Kanban or hybrid models to deliver successful outcomes.
* Demonstrated ability to operate effectively in a fast‐paced, dynamic environment with strong organizational discipline and attention to detail.
Nice to Have
* Project Management or Agile Certification (PMP, SAFe, Six Sigma).
* Technical degree in computer science, engineering or a related quantitative field.
* Understanding and use of project management systems such as Smartsheet, MS Office, Jira, Google Suite, Salesforce, ThoughtSpot, Asana, Gainsight and Toggl.
* Working knowledge of SQL.
Benefits & Compensation
Base salary range: $117,500 – $147,500 AUD. Flexible workplace model allows remote or hybrid work options. We offer a high‐trust environment and autonomy to choose where and when you work.
Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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