H3>About MegaportWe're not your typical tech company – and we don't want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We're committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don't meet every requirement? That's okay. If you're excited about this role, we encourage you to apply.
The Role
This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.
Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.
What You'll Be Doing
1. A senior representative within the Network Operations Engineering team
2. Support the Capacity Management function
3. Participate in network procurement activities to ensure compliance with approved design standards
4. Identify and lead network redesign initiatives to optimise performance and cost
5. Manage assigned network projects end-to-end
6. Host regular BAU, project, and capacity planning meetings
7. Provide weekly, monthly, quarterly, and annual reporting on network performance and growth
8. Review and approve scripts and programmes used in network projects
9. Perform carrier and vendor analysis
10. Train and mentor Operations Engineers within the team
11. Support the operation and maintenance of Megaport's next-generation network
12. Lead resolution of major network and Layer 3 customer incidents
13. Document all work in Megaport's OSS/BSS systems
14. Ensure appropriate monitoring is implemented across all network equipment
15. Maintain strong technical relationships with vendors and internal engineering teams
16. Provide escalation support to the Network Operations Centre, Sales, Deployment, and other business units
17. Deliver technical summaries of proposed, planned, and completed work
18. Evaluate, test, and certify new network hardware, systems, and software
19. Develop and deliver training to Network Operations staff
20. Collaborate with Engineering on network enhancement initiatives
What We Are Looking For
21. Passionate about technology and solving complex problems
22. Strong work ethic with a commitment to continuous improvement
23. Focused on delivering a high-quality end-user experience
24. Proven experience in network incident resolution, mitigation, deployment, and maintenance
25. Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2/3 VPNs
26. Production experience operating optical networks, particularly with DWDM and ROADM systems
27. Hands-on experience with Juniper and Cisco hardware platforms
28. Experience with the Opengear platform for out-of-band management
29. Experience managing network hardware installations and single-mode fibre patching in third-party data centres
30. Familiarity with Linux and scripting in Perl or Python (highly regarded)
31. Proactive, self-motivated, and highly organised
32. Excellent attention to detail and time management skills
33. Able to work effectively in dynamic environments
34. Comfortable working autonomously and as part of a remote team
What We Offer
35. Flexible working environment – a remote-first culture with coworking options available
36. Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
37. Health and wellness support – through a wellness allowance and employee wellbeing initiatives
38. Comprehensive learning support – generous study and training allowance plus paid study leave
39. Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
40. Motivated, inclusive team – work alongside industry experts and fresh talent
41. Recognition programs – celebrate achievements with our Legend and Kudos award
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If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under @megaportau.com.
All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you're entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
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