OverviewFirst Focus is Australia'sbestManaged Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines.
We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.We are looking for the best MSP-specialised Senior Service Desk qualified in Perth.
We understand the challenges of Service Desk specialists and work with you and our clients to ensure you still get the time and the opportunity to train and develop.
We seek the best clients for our team to work with as well as the best people to support our clients.
We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges.We find and retain the best.
Best Service Desk, best Managers, best Project Engineers, best team!
ResponsibilitiesProviding remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SMESupporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environmentsDelivering the support of Azure, VMWare and Citrix cloud infrastructurePerforming a wide variety of support across many technologiesOccasional project team work to deploy solutions for customersWorking with highly experienced solutions experts to maintain best practice environmentsRequirementsAn extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred)Outstanding spoken and written communication skills in English (an absolute must as Always Communicate is a key value here)Deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCPStrength across messaging platforms including Exchange Hybrid, On-prem and Office 365Experience working with Hyper-V and other virtualisation solutionsExtensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)Exposure to ticketing tools (Connectwise, Labtech and Kaseya highly valued)Benefits and CultureFirst Focus' values are based around keeping everyone informed, aligned, supported, and rewarding performance.
Examples include:Competitive salary package including up to $100k + other benefits for right values and skill mixAll employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellorsFlexibility for a satisfying work-life balance and activity work to ensure our team have a life outside of workTen paid study days per year and support towards certifications with exam costs and potential pay rise on achievement (conditions apply)Weekly internal training sessions and access to our libraryOpportunities for personal and professional development with our FastTrack mentoring programMAD (Making A Difference) Council focusing on equality, charity, and the environmentOption of a Tesla company car (conditions apply)Regular social events and a great team cultureFirst Focus welcomes applications from Neurodiverse candidates and provides a Neurodiversity Statement outlining flexible optionsFirst Focus understands the importance of flexibility for a satisfying work-life balance and activity work to ensure our team have a life outside of work.Perks and benefits: Values, Professional Development, Career Growth, and Benefits to Help You Be You.Diversity and Equal OpportunityFirst Focus welcomes applications from Neurodiverse candidates.
We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
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📌 Senior Support Technician
🏢 First Focus It
📍 Western Australia