About the Company
Beaumont Tiles is Australia's leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we're committed to growth, quality, and exceptional customer experiences.
At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.
Role Overview
We are seeking a motivated and experienced Senior Customer Service Coordinator to join our Residential Sales team, based in our National office in West Richmond.
As a Senior Customer Service Coordinator, you will play a key role in supporting the Team Leader and contributing to the effective operation of the National Customer Service function within your state. Working as part of the team, you will manage your own customer service portfolio while providing guidance, knowledge sharing, and day‐to‐day support to colleagues to help ensure a consistent and high‐quality customer experience.
Key Responsibilities
* Work collaboratively with the Team Leader and State Sales Manager to support the efficient day‐to‐day operation of the customer service function.
* Provide guidance, knowledge sharing, and practical support to team members, assisting with complex enquiries, onboarding, and ongoing development.
* Contribute to balancing team priorities by assisting with workload coordination and supporting colleagues during peak periods.
* Act as a key escalation point for complex customer enquiries, working alongside the team to achieve timely and positive outcomes.
* Maintain a high standard of customer service through effective order management, issue resolution, and accurate data management while managing your own portfolio of work.
* Contribute to the development and maintenance of Standard Operating Procedures (SOPs), process improvements, and reporting activities.
* Build and maintain strong working relationships with builders, suppliers, and internal stakeholders including procurement, warehousing, logistics, and sales teams.
* Support a consistent national approach to customer service processes and workload management across all locations.
* Lead by example through strong performance, attention to detail, and a proactive approach to supporting team and business objectives.
* Actively contribute to team productivity by managing a significant volume of customer service activities while providing support and guidance to colleagues as required.
Requirements
* Proven experience in customer service, preferably within the building or building products industry.
* Strong organisational skills with the ability to manage multiple priorities and support others in doing the same.
* Demonstrated leadership qualities with experience guiding or supporting team members.
* Excellent communication and interpersonal skills, with confidence in handling escalations and building relationships.
* High‐level problem‐solving skills and initiative in a dynamic team environment.
* Proficiency in Microsoft Excel and other Microsoft Suite products; exposure to systems such as DAX is highly regarded.
* Enthusiastic, proactive, and committed to delivering exceptional customer outcomes.
Apply now to join the Beaumont team and help bring our customers' dream spaces to life!
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