Change Management Expert
We are seeking an experienced Change Management Expert to lead and optimize our integrated change management process. This pivotal role ensures operational stability, risk mitigation, and continuous improvement through structured ITIL-based change practices.
Key Responsibilities:
* Lead the end-to-end change management process across multiple service towers and suppliers.
* E nsure strict adherence to standardized change policies, procedures, and SLAs.
* Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
* F acilitate decision-making for high-impact or emergency changes, ensuring alignment with business priorities.
* R eview and assess high-risk, complex, or cross-supplier changes for readiness, impact, and risk mitigation.
* C ollaborate with stakeholders to validate change plans and rollback strategies.
* T rack and analyze change success rates, trends, and compliance metrics across suppliers.
* I dentify opportunities for automation, process improvement, and service enhancement.
Requirements:
* Proven experience as a Change Manager or ITSM Consultant.
* Deep understanding of ITIL-based frameworks.
* Ability to align change processes to strategic business operational goals.
* Skilled in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.
* Strong analytical and communication skills.
Certifications:
ITILv3 (or ITIL4 preferred)
Benefits:
We offer a collaborative environment, flexible work arrangements, and career growth programs. You'll have opportunities to develop valuable certifications in the latest technologies.