Service Delivery Lead Role
We are seeking a Service Delivery Lead to manage shifts and performance of passenger service operations at Melbourne International Airport.
The ideal candidate will be responsible for developing and delivering customer-centric operations, managing daily business complexities, and ensuring compliance with standards and legislation.
This is a full-time role involving shift work, requiring the ability to build relationships with stakeholders and clients, and engage staff to meet diverse stakeholder expectations.
A strong background in leadership, customer service, and aviation experience is essential for this position.
The successful candidate will have excellent communication and presentation skills, as well as business acumen, including financial management and driving continuous improvement.
Key Responsibilities:
* Develop and deliver customer-centric operations.
* Manage daily business complexities and ensure compliance.
* Build relationships with stakeholders and clients.
* Engage staff to meet diverse stakeholder expectations.
* Foster a positive safety culture.
Requirements:
* At least 1 year of experience in the aviation industry.
* Leadership experience with a customer-centric approach.
* People management and aviation experience.
* Strong communication and presentation skills.
Benefits:
* Opportunity to work with a global company.
* Supportive team environment.
* Extensive training and development.
* Rewards and discount programs.
This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.