Multilingual medical information specialist

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies.

Key Responsibilities

• Respond to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e‐mail, letter, fax, and scientific meetings on behalf of ProPharma's pharmaceutical clients.
• Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices.
• Accurately identify, document and report adverse events, pregnancy reports, special‐situation events and product complaints in a clear and concise manner per government regulations, ProPharma's SOPs and client Working Practices.
• Translate English documents into the target language or vice versa and deliver these translated responses either on the phone or in writing.
• Ensure tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs.
• Formulate and provide accurate responses utilizing approved labeling, company standard responses, published literature and other data.
• Assist with writing custom medical information responses utilizing this data.
• Log all enquiries handled accurately, comprehensively and in a timely fashion into Inquiry Handling Systems.
• Maintain quality in all areas of the job, including performing quality checks on adverse events, product quality complaints, correspondence and enquiries logged into the Inquiry Handling Systems.
• Quality‐check translations in line with the translation SOP.
• Provide after‐hours coverage on a rotated basis subject to business requirements.
• Adhere to company and country‐specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment.
• Comply with the company's health and safety policies.
• Perform other activities as assigned by the Manager.

Qualifications

• Life science degree OR Nursing degree (RN/BS/BA/MS) OR Pharmacy degree (JP only).
• English score for Japanese (TOEIC 800=