About this opportunity
Yarra Trams requires a Technician OCMS Datacentre and Network to provide technical services to improve and deliver a secure, stable, efficient ICT Network and Phone services consisting of LAN, WAN, Wireless, Firewall and Telephony technologies including Datacentre Administration and Maintenance. Reporting to the Technical Services Manager this role involves:
* Delivery of the following services in accordance with Service Level Agreement:
o Networks (Firewall, Wifi, LAN, WAN & Fibre, Load Balancers) Service
o Telephony (PABX, VOIP, Mobile, Smart Phones) Service
o Managed Rack (Datacentre) Service
o Building Access Service
* Ensuring services are secure from attacks, external threats and virus.
* Maintaining and develop architecture diagrams and as built's for assets (including updated to Asset Register)
* Performing health checks, maintenance tasks (including patching and regular Firmware upgradation's) as defined in the Support Document/Technical Maintenance Plan to ensure assets are that performing to the correct service levels
* Performing after hours support as required (Major incident only)
* The ability to be on an 24x7 After Hours On Call Roster
* Performing DR - Disaster Recovery and service continuity testing and maintain applicable DR documentation
About you
Ideally you will have:
* Tertiary qualifications in Information Technology and/or significant proven experience, relevant to this discipline.
* Experience establishing robust network, telephone environments by designing system configuration; system installation; defining, documenting, and enforcing system maintenance, optimisation and support standards.
* Qualification to industry standard. Must have CCNP – Certified Cisco Network Professional qualifications
* Knowledge of Microsoft enterprise computing.
* Sound understanding and experience of adoption and implementation of ITIL(Information Technology Infrastructure Languages) practices (V3 preferred, preferably practitioner certification)
* Expert knowledge and experience of maintaining Datacentres,
* Expert knowledge in security networks, Firewalls, Servers, Wireless Technologies, Secure Authentication with Profiling and Load Balancing
Applications close: 20 November 2025